Terms & Conditions

Upon booking one of our trips, you enter into a contractual agreement with Kampá Tour. The terms "we" and "our" are attributed to Kampá Tour, and the terms "you" and "the client" are attributed to travelers who purchase services from Kampá Tour. The following terms of sale form the basis of the contract. All communications and confirmation documents (by email, fax, etc.) between the client and Kampá Tour serve as the contract.

1. Passport and Visa

Before embarking on your journey, please ensure that you meet the required criteria for:

Passport: generally valid for a minimum of 6 months after your return.

Visa: mandatory for entry into Vietnam (citizens of certain European countries, including France, enjoy a visa exemption for stays of up to 15 days).

If you choose our agency to obtain a visa upon arrival in Vietnam, our team will handle the entire procedure for obtaining your visa through local competent services. An invitation letter, referred to as prior authorization, will be provided to you before your departure date. This document allows you to exit your country and enter Vietnamese territory without any issues. However, our responsibility cannot be held in the event of refusal by competent authorities for political reasons or in cases of force majeure (1) and does not exempt you from the contractual clauses of this agreement.

2. Travel Insurance

Travel insurance is mandatory for all our trips. You must have international travel insurance covering at least medical expenses and repatriation in case of an accident. Your travel insurance should be confirmed before your departure.

3. Reservation

Upon confirming your trip reservation, we will provide you with a reservation form containing details of your booked itinerary and your contact information for you to fill out. This form must be returned to Kampá Tour via:

Directly to the email of your dedicated consultant or at the address: travel@kampatour.com
By mail to our office address.

After receiving your reservation, a written confirmation will be sent to you within 5 working days (one week).

4. Trip Price

The price of your trip is based on a known cost at the time of sending our quotation. Upon payment of the deposit (or the full amount of your trip), we guarantee the price of your trip (excluding changes on your part). However, some cases of force majeure may require us to adjust our prices to comply with the travel conditions as described in the quotation. These cases of force majeure may include:

An unforeseeable and significant increase in our local service providers (hotels, trains, planes, junks, boats, road vehicles, etc.).
A significant currency fluctuation significantly affecting the exchange rate.
The introduction of a new tax by the government.

Proof of these cases of force majeure will be provided to the client. In these cases of force majeure, even after payment of the deposit, the client may refuse these increases and cancel the trip. We commit to refund the deposit you have paid after deducting any necessary costs (if needed) related to booking services (often these are domestic flights).